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Promise Akwaowo
Promise Akwaowo is an Automation and AI Practitioner specialising in intelligent automation, AI-enabled process improvement, product delivery and large-scale digital transformation across complex and regulated environments. His experience includes designing and scaling automation and digital solutions across live operational workflows, customer journeys and back-office functions, using technologies including Salesforce, robotic process automation and low-code automation platforms.
His work focuses on translating operational problems into scalable digital solutions, with particular attention to human oversight, auditability, operational resilience, adoption and measurable value. Across his career, he has contributed to automation, digital product and transformation initiatives spanning financial services, logistics, higher education and other regulated environments.
Beyond his industry experience, Promise contributes to the wider digital technology community through speaking, mentoring, professional publications and industry programmes. His areas of interest include intelligent automation, responsible AI, AI-enabled product and process transformation, and the practical governance required to scale emerging technologies within organisations.