Promise Akwaowo is a CBAP-certified Business Process Analyst and Product Owner specialising in intelligent automation, AI-enabled process improvement, and large-scale digital transformation within complex and regulated environments. He currently works within an enterprise automation function, where he supports the design and scaling of end-to-end workflows across operations, customer journeys, and back-office functions, leveraging platforms such as Salesforce, RPA, and low-code automation technologies.

Over the past several years, Promise has contributed to digital and automation initiatives across multiple sectors, supporting product innovation, AI adoption, and process optimisation with a strong emphasis on governance, risk management, and value realisation. His work focuses on ensuring automation initiatives are not only technically viable, but also scalable, auditable, and aligned to real business outcomes.

Beyond his industry role, Promise is actively engaged in the wider technology, AI, professional community. He regularly speaks, mentors, and contributes to professional programmes and industry events across the UK and internationally, with a particular interest in the intersection of AI, product innovation, and responsible automation. He is passionate about advancing how organisations design, govern, and scale intelligent automation in practice.